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How to Resolve Transaction Deviations

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Written by Cryptoworth Support
Updated over 2 months ago

Understanding why Transaction Deviations Occur

Deviations Overview

To identify and resolve deviations, ensure your transaction data is up to date and that balances have been calculated.

  1. Go to the Transactions page and click the Calculate button to trigger a balance recalculation.
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  2. Once calculations are complete, use the Deviation filter to find transactions with specific issues, such as:
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    1. Missing inventory (Negative Balance Deviations)
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    2. No Market Data.
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Delving into Types of Deviations

No Market Data

This deviation appears when the system cannot find a fair market value for a token at the time of a transaction.


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Without this data, Cryptoworth can't process the transaction accurately.


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To fix a market data deviation:
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  • Manually enter the market value (price per token) in the transaction or adjust the unit price if available.
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  • If the asset is considered spam, you can choose to ignore it.
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  • In most cases, adding or correcting the price data resolves the issue quickly.

Negative Balance Deviation

This occurs when there's insufficient inventory to support a send (withdrawal) transaction.


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For example: if you send 28.1 MATIC, but the system can only account for 10 USD worth of received MATIC, it flags a Negative Balance Deviation.


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This indicates a data issue, possibly due to:
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  • Missing or incomplete transaction history
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  • Manual data entry errors (i.e. A CSV with incomplete data was uploaded, or the CSV timestamps were incorrectly assigned)
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  • Ignored or duplicated transactions (i.e. Ignoring transaction classifications that should not be ignored)
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  • Skipped inventory tracking

A negative balance means the ledger is out of sync and needs reconciliation. Review and adjust the relevant transactions or inventory to resolve the issue.
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You can refer to the Sanity check and reconciliation features in Cryptoworth to help reconcile negative balance (missing inventory) deviations.

  1. To do this, navigate to Reconciliation from the side panel, and click on the Run Sanity Check button.
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  2. Subsequently, you can also click on Run Reconciliation to run a full reconciliation operation.


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