A historical starting price fills a pricing gap before an asset's market data begins. Cryptoworth uses the configured price for transactions before the specified date.
Example: Market prices begin on July 1, but the ledger contains June transactions. An approved starting price can cover those earlier transactions. XAUH is one example of an asset that may need this setup.
Use the support route below when your account does not show a historical starting-price control. Include the asset, date, price, and currency so the team can check the configuration you need. Screenshots use demo data; provide your own asset details.
1. Check the normal price source
Open Settings > Fair Market Value. Confirm the selected source and its historical coverage before requesting a starting price.
See Fair Market Value settings if you need help with the source.
2. Find transactions with missing prices
Open Subledger > Transactions > Crypto Transactions. Open +7 more in the quick-filter bar, then choose Deviations. The number beside “more” can vary with your pinned filters.
Select No Market Data, then click Apply.
3. Record the affected dates and assets
Review the filtered transactions. Record the asset, blockchain and contract address where relevant, earliest affected timestamp, and example transaction IDs. Keep a reliable source for the proposed price.
4. Open support
Click the chat button at the lower-right corner of Cryptoworth.
Click Ask a question.
5. Explain the pricing gap
Enter your request in Ask a question, then send it. The send button becomes available after you enter text.
Include:
Entity name and asset name or symbol.
Blockchain and contract address, if applicable.
The date and time before which the starting price should apply, including the time zone.
Price per unit, currency, and supporting price source.
Affected transaction IDs and the calculation ID, if available.
Ask the team to confirm the supported setup and which transactions it will affect. Keep that confirmation with your pricing evidence.
6. Check the result after configuration
After the configuration is confirmed, return to Transactions. Clear investigation filters and selections, set your calculation scope, and open the settings icon beside Calculate.
Leave Publish the Result unchecked and run the calculation with your approved method and inventory settings.
Open the new completed run > Checks. Review missing-price issues and inspect the affected transactions in Result before approving the values.
For one-off transaction edits, see changing the unit price. Read that form's warnings first: the current bulk operation also marks selected transactions taxable and overrides classification properties. It is a separate operation from an asset's historical starting-price configuration.