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Why Am I Not Receiving Exports (Exported Reports or Transactions) via Email?

If you're not receiving your exported reports in your inbox, don't worry this is one of the most common questions we hear from Cryptoworth users. The solution is usually straightforward.

Customer Success Team avatar
Written by Customer Success Team
Updated over a week ago

The Most Common Reason

The email delivery option for reports isn't enabled by default. This feature became optional following our October 2023 update, which means you need to manually activate it in your settings.

How to Enable Email Delivery for Reports

Follow these simple steps to start receiving your reports via email:

  1. Navigate to Entity Settings :
    ​

  2. Click on the Email section
    ​

  3. Enable the option to deliver reports via emails

  4. Click Save to confirm your changes

Once you've completed these steps, you'll automatically receive an email copy whenever you export a report from the platform.

What Happens If Email Delivery Isn't Enabled?

Without this setting turned on, your exported reports are still accessible—they're just not sent to your email. You can find and download them directly through the platform using either:

  • Entity History, or
    ​


    ​Reports > Exports
    ​

Need More Help?

If you've enabled email delivery and still aren't receiving reports, check your spam or junk folder, or reach out to our support team for further assistance at [email protected]

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