What Billing Queries Should Be Sent to This Email?
Our billing team handles the following requests:
Subscription Changes
Upgrading your subscription plan
Downgrading your subscription plan
Canceling your subscription
Pausing or resuming your subscription
Refund Requests
Requesting a refund for recent charges
Inquiring about refund eligibility
Checking refund status
Billing Information Updates
Updating payment method
Changing credit card details
Modifying billing address
Updating company or tax information
What to Include in Your Email
To help us process your request quickly, please include:
Your account email address
Organization name and ID
Detailed description of your request
Any relevant order or invoice numbers
Response Time
Our billing team typically responds within 24-48 business hours. For urgent matters, please indicate "URGENT" in your email subject line.
Need Help With Something Else?
For technical support or general questions not related to billing, please visit our live support chat agent or contact our support team via email at [email protected]